Code of Practice

REFERENCES: All Policies & Procedures
  Training & Skills Commission (SA) Code of Practice
  VET Quality Framework


The purpose of this policy is to highlight and confirm for all stakeholders how Civil Train will conduct its operations.


Civil Train will:

  • Abide by the Training & Skills Commission (SA) Code of Practice at all times (Attachment 1)
  • Ensure that all persons who are in a position to influence decisions within the RTO are fit and proper persons;
  • At all times endeavour to identify any and all conflicts of interest that may arise from time to time for any person who is in a position to influence decisions;
  • At all times conduct our operations transparently, equitably and with integrity;
  • Practice zero tolerance of all behaviours and activities that diminish the importance of individuals;
  • Observe the standards prescribed by the Australian Quality Framework, VET Quality Framework, Training & Skills Commission and other governing and regulatory bodies as is required;
  • Establish policies and procedures that meet the requirements of the Children’s Protection Act 1993 and enhance the development of a Child Safe Environment;
  • Establish policies which fulfill our obligations to all stakeholders and which comply with all legislative and governance requirements;
  • Strive for continuous improvement of all facets of our operation and service provision;
  • Take responsibility for professional development of all persons involved in the provision of our services;
  • Use best endeavours to ensure that Civil Train is environmentally friendly.
  • Utilise the expertise and knowledge of industry experts to:
  inform and enhance our learning and assessment tools, resources and practices;

maintain the relevance and currency of learning and assessment for our trainees;

augment the relevance and currency of our training/assessing staff.




All stakeholders representing Civil Train for any purpose will be expected to abide by this Policy and the Training & Skills Commission Standard Code of Practice.




1.1     This Code of Practice provides the basis for good practice in the marketing, operation, financing and administration of education and training services by Civil Train a Registered Training Organisation registered in South Australia by the Training and Skills Commission.

1.2      For the purposes of this Code 'trainee' refers to any person participating in education or training delivered by this organisation.  A 'client' is a person or organisation who may enter into a contract with the registered training organisation for the delivery of education and training service.


2.1.      Where Civil Train’s trainees are directly from industry or the general public Civil Train will conduct an appropriate assessment relevant to the qualification the trainee would undertake to ensure that the trainee has the greatest opportunity to successfully complete their qualification.

Where an applicant trainee does not meet the requirements of the assessment and Civil Train is unable to provide the learning required Civil Train will assist the student to access a quality and appropriate provider.

2.2.      Civil Train has policies and management practices which maintain high professional standards in the delivery of training and assessment services, and which safeguard the interests and welfare of trainees and/or clients.

2.3.      Civil Train maintains a learning environment that is conducive to the success of trainees.

2.4.      Civil Train has the capacity to deliver and assess the vocational qualifications for which it has been registered, provide adequate facilities, and use methods and materials appropriate to the learning and assessment needs of trainees.

2.5.      Civil Train monitors and assesses the performance and progress of its trainees.

2.6.      Civil Train ensures that teaching staff are not only suitably qualified but are also sensitive to the cultural and learning needs of trainees, and it provides training for our staff as required.

2.7.      Civil Train ensures that assessments are conducted in a manner which meets the endorsed components of the relevant Training Package(s) and/or accredited courses.

2.8.      Civil Train is committed to access and equity principles and processes in the delivery of its services.


Civil Train issues qualifications and Statements of Attainment to trainees who meet the required outcomes of a qualification or unit of competency, in accordance with the AQF Implementation Handbook and the VET Quality Framework.


4.1.      Civil Train recognises the AQF qualifications and Statements of Attainment issued by other RTOs.

4.2.      Mutual recognition obligations are reflected in Civil Train's policies and procedures and information to staff and clients.


5.1.      Civil Train markets and advertises its products and services in an ethical manner.

5.2.      Civil Train gains written permission from a trainee or client before using information about that individual or organisation in any marketing materials.

5.3.      Civil Train accurately represents recognised training products and services to prospective trainees and clients.

5.4.      Civil Train ensures trainees and clients are provided with full details of conditions in any contract arrangements with the organisation.

5.5.      No false or misleading comparisons are drawn with any other training organisation or qualification.


6.1.      Civil Train has measures to ensure that trainees and clients receive a refund of fees for services not provided, including services not provided as a result of the financial failure of the organisation.

6.2.      Civil Train has a refund policy that is fair and equitable and this policy is made available to all trainees and clients prior to enrolment.

6.3.      Civil Train ensures that the contractual and financial relationship between the trainee/client and the organisation is fully and properly documented, and that copies of the documentation are made available to the trainee/client.

6.4.      Documentation includes: the rights and responsibilities of trainees, costs of training and assessment services and issuance of Qualifications, payment arrangements, refund conditions and any other matters that place obligations on trainees or clients.


7.1.      Civil Train supplies accurate, relevant and up-to-date information to prospective trainees and clients covering but not limited to the matters listed in Attachment A to this Code.

7.2.      Civil Train supplies this information to trainees and clients prior to enrolment and regularly reviews all information provided to ensure its accuracy and relevance.


8.1.      Civil Train conducts recruitment of trainees at all times in an ethical and responsible manner.

8.2.      Offers of course placement are based on an assessment of the extent to which the qualifications, proficiency and aspirations of the applicant are matched by the training opportunity offered.

8.3.      Civil Train ensures that the educational background of intending trainees is assessed by suitably qualified staff and/or agents, and provides for the training of such staff and agents, as appropriate.


Civil Train provides adequate protection for the health, safety and welfare of trainees and, without limiting the ordinary meaning of such expression, this includes adequate and appropriate support services in terms of academic mentoring and referral to appropriately qualified personal counselling providers.


Civil Train ensures that trainees and clients have access to a fair and equitable process for dealing with complaints and appeals and provides an avenue for trainees to appeal against decisions which affect the trainees' progress.  Every effort is made by Civil Train to resolve trainees'/clients' complaint or appeal.

For this purpose, Civil Train has complaint policy where a member of staff is identified to trainees and clients as the reference person for such matters.  In addition, the complaint and appeal mechanisms as a whole are made known to trainees at the time of enrolment.

Where a complaint cannot be resolved internally, Civil Train advises trainees and clients of the appropriate body where they can seek further assistance.


Civil Train keeps complete and accurate records of the attendance and progress of trainees, as well as financial records that reflect all payments and charges and the balance due, and provides copies of these records to trainees on request.  Trainee and client records are managed in accordance with privacy legislation.


Civil Train seeks feedback from our trainees and clients on their satisfaction with services they have received and seeks to improve its services in accordance with reasonable expectations.

Civil Train encourages and invites our apprentice employers and other industry experts’ involvement as guest lecturers.

Civil Train’s Learning & Assessment Committee oversees all learning and assessment activities and resources and includes industry representatives as part of its membership to ensure relevance and currency of learning and assessment for our trainees.


In the event that Civil Train decides to engage minor children students Civil Train will implement policy and procedure that will ensure the requirements of the Children’s Protection Act 1993 and in particular 8B-8D Child Safe Environments and criminal history assessment for people working with children are met; ensure that only fit and proper people are employed in positions that have regular contact with children; enhance the opportunity to develop a child safe environment.

Civil Train’s staff recruitment process includes Criminal History Check Assessments and reference checks utilising the services of Department Families & Communities where necessary and  conducts comprehensive reference checks.

Attachment A to Code of Practice

Civil Train provides potential trainees at time of application with the following information:

Application/Enrolment form
Trainee Handbook incorporating the following policies:

Fees & Refund

  • Complaints
  • Trainee Support Services
  • Privacy
  • Access, Equity & Fairness
  • Assessment Selection Application & Enrolment
  • Course Information including entry requirements
  • Training facilities and resources information
  • Fees and refund schedule
  • Recognition of Prior Learning information and application
  • Credit Transfer information and application

Our Industry Partners

As the training division of the civil construction industry association, we come with some heavy duty industry endorsement. Here are just a few of our valued industry partners that are proud to use Civil Train as their training provider of choice.